Spikepod Heel Cushions

1. Order Processing

All orders are processed within 1–2 working days (Monday–Friday, excluding UK bank holidays). Orders placed after 2:00 PM (GMT) will be processed on the next working day.

If there’s ever a delay in dispatch, we’ll notify you straight away via email.

2. Shipping Rates & Delivery Times

Shipping costs are calculated automatically at checkout based on your location and the total weight of your order.

Estimated delivery times:

• UK Standard Delivery: 2–5 working days

• UK Express Delivery: 1–2 working days

• Europe: 5–10 working days

• Rest of the World: 7–21 working days

Delivery times are estimates and may vary slightly depending on location and local postal services.

3. Shipping Methods

All orders are sent via trusted and trackable services, including(but not limited to): Royal Mail, DPD, UPS, DHL, or Parcelforce (depending on destination and size).

4. International Shipping

We ship worldwide. International delivery is available to most countries. If your country doesn’t appear at checkout, please contact us and we’ll do our best to arrange delivery.

Customs & Duties: International customers are responsible for any import duties, taxes, or customs fees that may apply in their country.

5. Order Tracking

You’ll receive a dispatch confirmation email with your tracking number once your order has shipped. Tracking information usually becomes active within 24 hours.

6. Damaged, Lost, or Missing Parcels

If your parcel is lost or arrives damaged:

• Contact us within 7 days of the delivery date (or expected delivery date).

• Provide your order number and, if applicable, photos of any damage.

We’ll contact the courier to resolve the issue and arrange a replacement or refund if necessary.

7. Incorrect Address Details

Please double-check your shipping address at checkout. We can’t take responsibility for parcels that are delayed, lost, or returned due to incorrect address information provided by the customer.

8. Contact Us

If you have any questions about shipping, please get in touch: 📧 [thedarbyshires@yahoo.co.uk] 📞 [01264773229] 🕒 Opening Hours: Monday–Friday, 9am–5pm (GMT)

Please note that all international orders (outside of the UK) may be subject to customs duties, import taxes, or handling fees upon arrival in the destination country. These charges are not included in our product prices or shipping costs and must be paid by the recipient.Customs policies vary widely, so we recommend checking with your local customs office for more information before placing your order.

We are not responsible for delays caused by customs processing.